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Insurance Claims Process: Grayson County Roofing Systems LLC

We understand that your day to day life has been disrupted and you require a Local Contractor you can trust. We also believe that an educated customer is our best customer. Please find below FAQs, explanation and overview of our process to handling your claim.

Hail, wind and storm damage are considered an insurance loss on your homeowner’s policy. Most insurance companies will pay the entire cost, less your deductible, for replacing the roof, gutters, windows, doors and other property if it is damaged. These types of insurance claims are also considered a natural disaster and do not count against you for future rate increases. (It is illegal for insurance companies to raise your insurance premiums for natural disasters that are considered acts of God such as hail storms, tornadoes, wind storms, hurricanes and other natural disasters).

We will meet with your adjuster if necessary and provide your Insurance Company and Mortgage Company with all required documentation to resolve your claim quickly, efficiently, and professionally. We strive to reduce your inconvenience to an absolute minimum and warranty all Labor and Materials we install. Our involvement prevents you from getting stuck with a settlement that won’t cover your costs, or even worse, getting denied. We agree to accept what your insurance company will pay for the claim and ensure the highest quality repair or replacement.  You may also benefit from upgrades that we typically offer as signing incentives, such as upgrading the customer from 3-tab shingles to 30 Year Architectural Shingles at no additional charge, and upgrading 30 year shingles to Class 4 Impact Resistant Shingles (UL Class 2218). Upgrades are offered with full payment of deductible. Thank you for the opportunity to serve you!


Our Process

  1. First, your signature on our Contract authorizes us to meet your adjuster and provide  assistance in the determination and scope of Damages to your roof, gutters, windows, doors, siding and Interiors. We will personally meet your adjuster at your home.

We require a copy of your insurance adjuster’s summary report so we can review the scope of work and check all measurements to ensure all damage is fairly evaluated and reported accurately. This protects you, the insured and is required for invoicing purposes.


2. Second, we match our contract/invoice to the work specified in the insurance adjuster’s summary report, and secure any additional supplements that may need to be added if the insurance adjuster missed something or further damage is revealed after we begin work.


3. Third, we offer several payment options. Typically, your first check is made out to you and your Mortgage Company. Please contact them for their process to properly endorse your check. This check and any applicable deductible are collected as a deposit to secure materials and schedule work.  


4. Fourth, when work is completed according to Manufactures Warranties we invoice your insurance company for all applicable approved Recoverable Depreciation/Supplements. These funds are collected by Grayson County Roofing Systems LLC upon completion or receipt.


5. Whew almost done! Upon Final Payment we issue you, your Insurance Company, and your mortgage company (if requested) a Final Invoice Paid In Full, a Lien Release and a Limited Lifetime Labor Warranty.


6. Thank you for your business. Please call 903.209.9845 should you have questions.

Our Contract

Simply put, your signature on our “Contingent Upon Insurance Approval” Contract authorizes us to meet and provide your adjuster with an accurate assessment of storm related damages. We do not charge for these services. If approved by Insurance our charges equal what the Insurance Company pays and not a penny more. This protects you and you know exactly what your out of pocket expense will be before we begin any work and what work is to be done. You owe me nothing if your roof is not approved.

Insurance Claims – FAQ


Q. How do I know if I have hail damage? My roof isn’t leaking.

A. In a hailstorm, the hail that hits your roof may be large or irregularly shaped, which can cause severe damage that may not be readily apparent from the ground and may not start to leak for some time. It’s best to have your roof inspected by an experienced roofing contractor. Grayson County Roofing Systems LLC will perform a free inspection and give you an honest evaluation to determine if you need to file an insurance claim and have an insurance adjuster assess the total amount of damage incurred. We also inspect gutters, and all Exteriors and Interiors as needed.      




Q. The insurance company withheld depreciation on my roof. Will I get that money?

A. Yes. Most all home owners’ policies cover full replacement value. The first check the insurance company gives you is the Actual Cash Value (ACV); what the roof is worth today with its useful remaining life. The money that was withheld is call the depreciation, or technically, the Replacement Cost Value (RCV) and will be paid to you when the work is completed or most times upon the submission of a signed contract with a licensed contractor for the work specified in the insurance adjuster’s summary report. These monies are used to pay your contractor.                 




Q. Why did the insurance company withhold depreciation?

A. The main reason that the insurance companies hold some money back is to make sure that you get the work done. Past experience has shown them that, if they give the customer all the money up front, many people end up spending it on something else. Please note that your Insurance Company will probably do a drive-by visual inspection around the time your claim is expiring (usually 1 year). They want to see a new roof specifically. If they do not see a new roof the homeowner will get a letter stating that they have been paid for a new roof and the Insurance Company will need to see a signed contract with a contractor to have the work done immediately or they will cancel the policy.




Q. On my paperwork, it looks like my insurance company has already deducted my deductible from the check they sent me?

A. When most people look at their insurance paperwork they are confused, because they think the insurance company deducted their deductible from the money the insurance company has sent them. However, the deductible is the amount that the homeowner is responsible for paying directly to the contractor. The insurance company subtracts the home owner’s deductible amount on the paperwork from the total amount the insurance company allows for the claim, since the homeowner will pay their deductible directly to the contractor. The balance after subtracting what the homeowner will pay directly to the contractor as a deductible is the total amount the insurance company will actually pay for the claim.  


Q. The insurance is only paying for part of my roof, and my neighbor’s insurance company paid for their entire roof; why is my insurance company only paying for part of my roof?

A. No two houses receive the same amount of damage in a storm. Your neighbor may have sustained extensive damage, and you may have received none. The insurance company will only pay for the actual damages incurred. If the entire roof was not damaged, unfortunately the insurance company cannot pay for the whole roof. However, if is it border line, it always helps to have your roofing contractor inspect the roof with your insurance adjuster to accurately assess all damage to the roof. Sometimes insurance adjusters may not be able to see all the damage if they’re not able to walk on a steep roof and photograph certain areas. Grayson County Roofing Systems LLC ensures a helpful presence to look out for your best interest and assist the insurance adjuster if needed with damage assessment, photographs, and measurements.     




Q. Should I get several estimates?

A. No. Getting several estimates is not necessary and can work to the insurance company’s advantage. They can take the lowest estimate and settle with you for that amount. Therefore, your decision should be based on going with the contractor that you trust, feel most comfortable with and whom you feel will perform the best quality job.



Q. What if you, the Contractor determine the cost is greater than the insurance company’s estimate?

A. We go over the complete report and make sure that the scope of damage the adjuster provided is properly assessed. Should there be a discrepancy we will usually catch it before work begins. We can submit what is called a “supplement” with documentation in the form of pictures, measurements and paperwork if we need to. The insurance company will review the supplement and upon approval, send a check for the additional monies needed to make the repairs. This is a common procedure and service we provide you to ensure you get the highest quality job.                            



Q. Do you offer any products that can reduce my insurance premiums?      


A. Yes! On our references list please note that many roofs have been upgraded to Class 4 UL2218 impact resistant shingles. Insurance companies are required by the State of Texas to offer discounts for these types of roofs. The discounts are good for the life of the roof, typically 40-50 years. Please call your insurance company and ask them what their discount rate is for impact resistant shingles.

Roof Coatings


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